The Zoom-Out on Conflict WORKSHOP
The perspectives you adopt of yourself and others have a huge impact on your experience of conflict and your ability to deal with conflict effectively.
A Personal Perspective
Have you ever encountered a conflict that you avoided tackling or wished you’d handled better? Did it cause you stress or bad feeling? Have you experienced a long-standing unresolved conflict that has held you or your team back? If you answered yes to any of these questions then you will find this workshop of practical value.
Conflict in the Workplace
Conflict is a natural and common occurrence in the workplace and yet unless trained, we are not always well equipped to deal with it. This can lead to unnecessary waste, bad feeling and reduces performance and wellbeing.
This workshop develops skills in classifying conflict, keeping a balanced perspective and providing options for resolving a conflict.
You’ll learn about the Zoom-Out concept and how this is applied to conflict. We’ll have fun with some common real-world scenarios and do some “Conflict Source Mapping” using the Zoom-Out Conflict Model.
Conflict in the Agile Workplace
If you work in an agile organisation you will know that business agility relies on a high degree of collaboration, autonomy, cross-functional teams and self-organisation. The number and frequency of face-to-face interactions is higher with agile. It can also rely on adapting to new ways of working and continually improving. In this context, the scope for conflict is potentially even higher. Thus increasing the value of this workshop even further!
Who Should Attend?
This workshop is aimed at anyone that interacts with other people. In short, everyone.
Benefits of the Workshop
Benefits gained from the workshop include:
- A fresh perspective on how to classify any conflict
- Enhanced skills for dealing with conflict
- Conflict tips and strategies you can apply
- “Personal Agility” (personal flexibility)
- Taking conflict less personally and controlling emotion
- Reduced stress
- Increased psychological safety
- Enhanced relationships
- Enhanced collaboration skills & agile working
- Greater innovation & creativity
- Better and faster decision making
- Reduced waste
- Better results
- Happier teams
- Happier customers
- Understand the core Zoom-Out principles and motivation
- Apply Zoom-Out thinking to conflict resolution
- Recognise that you start with yourself first
- Able to see the source of a conflict more objectively
- Apply strategies and tactics for resolving conflict more effectively
- Respond to conflict less personally and more rationally
Here are some of the things participants have been saying about the workshop:
Excellent workshop that gets to the heart of any conflict and strategies for dealing with them.
Really interesting topics. Looking forward to resolving conflict using my new knowledge.
As fun and engaging as a workshop gets!
A very engaging workshop that makes you think about different perspectives.
Should be mandatory to attend.
Really mindful. This can help me day to day.
About the Facilitators
The workshop is facilitated by Rob Aston & Sandra Dalli.
Rob Aston is an experienced Agile Coach and Happy Work Coach. Rob is the founder of Zoom-Out.org and has had a passion for performance and happiness at work for many years.
Sandra Dalli is a qualified Scrum Master and Agile Coach that has driven and delivered key achievements on transformational programs for large organisations across finance, energy utility and government sectors. A passionate practitioner with a high level of energy in applying agility.
If you are interested in finding out more or would like to take part in the workshop please email firstname.lastname@example.org
It may also be possible to deliver the workshop in your company or with your team so please do not hesitate to get in touch.
More information on Zoom-Out can be found here: